Terms of Use – HealthTech.Systems

Last updated: 1 November 2025

1. WHO WE ARE AND HOW THESE TERMS WORK

1.1 These terms are issued by Carla Butler (ABN 55 407 238 971) trading as HealthTech.Systems (HTS, we, us, our). We operate a private, subscription-based software environment built on the GoHighLevel/HighLevel (GHL) platform, together with our own configurations, templates, automations, and integrations (the Platform).

1.2 By creating an account, accessing, or using the Platform, you agree to be bound by:

(a) these Terms of Use (Terms);

(b) any pricing or subscription details presented to you at sign-up or in your account; and

(c) our Privacy Policy available at www.healthtech.systems/privacy-policy (together, the Agreement).

1.3 If you are using the Platform on behalf of a company or other entity, you warrant that you are authorised to accept these Terms

on behalf of that entity and that the entity will comply with them.

1.4 We may update these Terms from time to time. If we do, we will publish the updated version in the Platform. Your continued use of the Platform after the update means you accept the changes.

1.5 If there is any inconsistency between these Terms and any pricing or service description, these Terms prevail unless we expressly say otherwise.

2. THE PLATFORM AND THIRD-PARTY DEPENDENCIES

2.1 The Platform runs on software and infrastructure provided by HighLevel, Inc. (GHL) and may rely on or integrate with third parties such as Stripe, Mailgun, Twilio/LeadConnector, Google, Meta and domain registrars (Third-Party Services).

2.2 Because HTS does not own or control GHL or the Third-Party Services, some features, availability, or performance may be affected by those providers. You acknowledge that:

(a) some functionality depends on those providers staying available;

(b) changes, downtime or data issues caused by those providers are outside our control; and

(c) you must comply with any GHL and third-party terms that apply to the features you use.

2.3 Your use of GHL features inside our Platform is also subject to GHL’s own terms and acceptable use rules. If GHL changes its platform, terms or pricing, we may need to change ours.

3. DEFINITIONS

- Account means the account you create to access the Platform.

- Agreement has the meaning given in clause 1.2.

- Authorised User means any person (such as your staff or contractors) you allow to access your Account.

- Customer Data means any data, content, client information, leads, forms, bookings, or other material you enter into or connect to the Platform.

- Fees means the subscription fees, usage-based charges, or other amounts payable for your plan, as shown to you at sign-up or notified later.

- Platform means the HealthTech.Systems software environment described in clause 2, including all HTS proprietary templates, automations and content made available to you.

- Third-Party Services has the meaning given in clause 2.1.

- You means the person or entity using the Platform (and your Authorised Users).

4. ACCOUNT SET-UP AND ACCESS

4.1 To use the Platform you must create an Account using a valid email address and secure password. You are responsible for keeping your login details safe and for all activity carried out under your Account.

4.2 You may invite Authorised Users to your Account. Each Authorised User must have their own login. You must ensure your Authorised Users comply with these Terms. Anything they do is taken to have been done by you.

4.3 We retain full administrative access to all Accounts for the purposes of technical support, quality and security checks, troubleshooting, training roll-outs and enforcing these Terms. You must not block, remove or restrict our admin access. If you do, we may suspend the Account.

4.4 You must provide accurate information when creating your Account and keep it up to date.

5. ELIGIBILITY AND MINIMUM AGE

5.1 The Platform is designed for business use. You must be at least 18 years old, or accessing under the authority of someone who is, to create an Account.

6. YOUR SUBSCRIPTION, TRIALS AND BILLING

6.1 Access to the Platform is on a subscription basis. Details of what is included in each plan, and current pricing, are shown to you at or before sign-up.

6.2 We currently bill in AUD. As at the date of these Terms, we are not registered for GST. If we become registered, we will update our pricing and invoices to show GST and you agree to pay it.

6.3 From time to time we may offer a trial period (for example 14 days or 30 days). Trial length may depend on how you were introduced to HTS (for example via a workshop, conference or partner). Unless we state otherwise, a credit card is not required to start a trial. We may change this in the future.

6.4 Trials are for evaluation only. Any usage of communication tools (for example emails, SMS, phone, domains or other pass-through services) during a trial may still be charged to you.

6.5 Your subscription renews automatically at the end of each billing period (for example monthly or annually) unless you cancel in line with clause 14.

7. USAGE-BASED AND PASS-THROUGH CHARGES

7.1 Some features in the Platform rely on Third-Party Services that charge per use (for example Mailgun for email, Twilio/LeadConnector for SMS/voice, domain or WordPress hosting, AI usage, Meta integrations). We will on-charge those costs to you.

7.2 We may apply a reasonable margin or recovery fee on top of the underlying provider rate to cover administration, fraud risk, currency fluctuations and platform support (Reasonable Usage Fees). We do not have to disclose the underlying provider rate unless required by law.

8. ACCEPTABLE USE

8.1 You must use the Platform lawfully and only for running your own business or practice.

8.2 You must not (and must ensure your Authorised Users do not):
(a) copy, export, or reverse-engineer our proprietary templates, snapshots, automations or training materials;

(b) resell, rent or provide the Platform to others;

(c) use the Platform for competitive analysis; (d) upload unlawful or offensive material; or (e) do anything that may compromise the Platform’s performance or security.

8.3 We may suspend or terminate access if we reasonably believe you have breached this clause or used the Platform in a way that could harm HTS, its users, or our reputation.

9. PROPRIETARY HTS MATERIALS AND PORTABILITY

9.1 Your subscription may include access to proprietary HTS setups, websites, pipelines, automations, and resources (HTS Materials). Intellectual Property Rights in the HTS Materials remain with us.

9.2 You may use HTS Materials within your own HTS account while your subscription is active. They cannot be exported to another GHL location or competing platform without our written approval.

9.3 You can always export your own Customer Data (for example contacts, appointments, payments). We are not responsible for doing this for you.

10. YOUR DATA AND PRIVACY

10.1 You own the Customer Data you add. You are responsible for ensuring it is accurate and lawfully collected. You must maintain your own client privacy statement.

10.2 We handle personal information in line with our Privacy Policy available at www.healthtech.systems/privacy-policy.

10.3 Some data will be processed by third-party providers such as GHL, Mailgun, Twilio, Stripe and Google. You consent to this and must comply with their terms.

11. SUPPORT, TRAINING AND HTS SETUP SERVICES

11.1 Your subscription includes platform support and (where advertised) monthly group training or onboarding sessions.

11.2 Optional setup or configuration services may be purchased separately from HTS. These are limited to technical setup and optimisation of your HTS account. Broader business or marketing consulting is not included and is provided by other businesses under separate agreements.

11.3 We may modify or discontinue support channels from time to time without being in breach of these Terms.

12. COMPLIANCE IS YOUR RESPONSIBILITY

12.1 We provide technology tools, not compliance advice. You are responsible for ensuring that your use of the Platform (including emails, SMS and payments) complies with applicable laws such as the Spam Act 2003 (Cth) and privacy laws.

13. FEES AND PAYMENT

13.1 Fees are payable in advance of each billing period and are non-refundable except as required by Australian Consumer Law.

13.2 Failed payments may result in suspension of your Account until resolved.

13.3 We may change prices with reasonable notice. You can cancel before changes take effect.

14. CANCELLATION, SUSPENSION AND TERMINATION

14.1 You may cancel at any time via the in-platform cancellation process or by written notice. Cancellation takes effect at the end of the current billing period. No pro-rata refunds apply.

14.2 Upon cancellation or termination, your access will end, proprietary HTS Materials will be removed, and we may delete your data after 30 days.

14.3 We may suspend or terminate access if you fail to pay, misuse the Platform, or breach these Terms.

15. COMMUNITY AND CONDUCT

15.1 If you participate in any HTS community or group, you must treat others respectfully. We may revoke access for inappropriate behaviour.

16. INTELLECTUAL PROPERTY

16.1 All rights in the Platform and HTS Materials remain with HTS. You must not claim ownership or misrepresent association.

16.2 Feedback or suggestions you provide may be used by us without restriction.

17. LIMITATION OF LIABILITY

17.1 We provide the Platform using reasonable care but cannot guarantee uninterrupted or error-free operation. Outages may occur.

17.2 To the extent permitted by law, our total liability is limited to the Fees paid in the month before the event giving rise to the claim. We are not liable for indirect or consequential loss.

18. INDEMNITY

18.1 You indemnify us from loss or liability arising from your breach of these Terms, misuse of the Platform, or third-party claims relating to your content or marketing.

19. DISPUTES

19.1 If a dispute arises, you must first contact us to try to resolve it in good faith. If unresolved after 30 days, either party may refer it to mediation administered by the Resolution Institute (Australia).

19.2 Nothing prevents either party seeking urgent court relief.

20. GOVERNING LAW

20.1 These Terms are governed by the laws of Australia. If a specific jurisdiction is needed, the laws of Victoria apply and both parties submit to the non-exclusive jurisdiction of its courts.

21. GENERAL

21.1 If any part of these Terms is invalid, the rest remains effective.

21.2 You may not assign your rights without our consent. We may assign ours as part of a restructure or sale.

21.3 These Terms form the entire agreement between you and us for your use of the Platform.